MANUU Student Helpdesk
The university has established a robust student support network to assist with everything from Urdu eligibility queries to technical portal issues. By utilising the official helpdesk numbers and the Samarth Admission Portal, you can ensure your admission status is verified and your academic materials are received on time, making your learning experience both efficient and stress-free.
MANUU CDOE Helpdesk
Looking around university can be a maze, especially if you’re studying in distance learning mode. Need help with registration? Confused about your exam center? Curious about when your SLM will be delivered?Support staff at Maulana Azad National Urdu University (MANUU) is ready to help you.
Our directory helps you in connecting with the right person, at the right time, and ensures that your journey through the Center for Distance and Online Education (CDOE) is as smooth as possible.
Primary Contact: The DDE Helpdesk
For your daily questions about things like admission status, identity cards or general information, you should go to the Directorate of Distance Education headquarters in Hyderabad. This is the place to start.
The Directorate of Distance Education (DDE) is where you can get help with things.
- You can call the General Helpline at 040-23008463 or 040-23006605.
- The Toll-Free Number is 1800-425-2958.
If you want to send an email, you can send it to ssu.dde@manuu.edu.in.
The office is open from 10:00 AM to 5:30 PM. The Directorate of Distance Education office is closed on Saturdays, Sundays and the second Tuesday of every month.
Technical Support for Samarth Portal
Due to the use of Samarth Portal for admissions and student profiles in MANUU, there may occur technical errors. If you are unable to login, your payment is pending or your dashboard is not being updated.
Technical Email: itcell.dde@manuu.edu.in
Common Fix: Always clear your browser history or try using “Incognito Mode” before calling. Most portal errors are solved by a simple cache refresh
Departmental & Administrative Support
Sometimes you need to speak to a specific department. Below are the key extensions and numbers for specialized support:
| Department / Service | Contact Number / Link | Email Support |
|---|---|---|
| Student Support Unit (SSU) | 040-23008463 | ssu.dde@gmail.com |
| DDE Toll-Free Helpline | 1800-425-2958 | — |
| Directorate Office (EPABX) | 040-23008402 / 03 / 04 | dir.dde@manuu.edu.in |
| WhatsApp Support (Admin) | 7793944799 | — |
| RTI Queries | rtionline.gov.in | — |
| University Headquarters | 040-23001214 – 16 | — |
Regional Centres (RCs) and Sub-Regional Centres (SRCs)
Distance education is really about having help close to you. If you have questions about your classes that you attend in person or if you need to turn in assignments or if you want to know where you can take your exams you should get in touch with your RC. MANUU has centers in a lot of cities like Delhi, Patna, Bangalore, Darbhanga, Srinagar, Mumbai and Kolkata.
* RC Delhi: 011-28533455
* RC Patna: 0612-2300613
* RC Bangalore: 080-23122141
* RC Srinagar: 0194-2430248
You can call these numbers to get the help you need from MANUU distance education centers. Remember to contact the RC that is closest, to you like RC Delhi or RC Patna or RC Bangalore or RC Srinagar for all your distance education needs.
Frequently Asked Questions
The support desk at MANUU gets hundreds of emails every day. To get a response from the support desk at MANUU I should make sure my Enrollment Number and Course Name are in the subject line of the email. If it has been than three working days I should try calling the Toll-Free number, which is 1800-425-2958 during the afternoon.
First I should check my student portal to see the status of the dispatch. If it says “Dispatched” but I have not received my study material I should contact the Material Production & Distribution Division, which is also called MPDD at 040-23008404.
No the helpdesk at MANUU is not open on weekends. The offices of MANUU are closed on Saturdays and Sundays. They are also closed on holidays just like most other government offices.
If you need help from the helpdesk at MANUU it is best to call them between Tuesday and Friday. This way you will get a response, from the helpdesk at MANUU.
I should contact the Admission Section at MANUU immediately. I can reach them at 040-23008402. The people at the Admission Section at MANUU may ask me to send a request to correct the mistake from my registered email ID and I may also need to send some supporting documents.
I can find the list of LSCs, which are also called Study Centres along, with the names of the coordinators and their phone numbers on the website of MANUU DDE under the tab that says “Learner Support Centres”.